Sharpe Prints & Business Solutions · Updated September 16, 2026
Ordering, delivery & customer care
Know what happens before you order, approve your proof and receive your finished project. For help, email info@sharpeprints.com or call (647) 390-4673.
1. Choose your product or request a quote
Select your quantity, stock, finish and production option on the product page, then review the final price before adding it to your cart. Custom projects, publishing packages, Growth Systems and memberships may require a consultation and written proposal to confirm scope, deliverables, fees and timing.
Request a Custom Quote · Start your publishing journey · Book a 30-minute consultation
2. Prices, payment & discount codes
Store prices are in Canadian dollars (CAD). Sharpe Prints is currently not registered for GST/HST and does not currently collect GST/HST. Review your order total at checkout before payment.
Have a discount code? Open Add coupons in the checkout order summary, enter your code and select Apply. Review the updated total before placing your order. Each promotion has its own eligibility rules. FIRST15 requires a registered account; sign in before applying it. Coupons do not discount shipping.
3. Artwork, proofing & approval
You must own the materials you submit or have permission to use and submit them. All print items are proofed before printing. Carefully check spelling, names, contact details, images, layout, dimensions, page order and selected specifications before approving your proof.
Production proceeds from the approved proof and specifications. Client-supplied errors, content approved by the client and preference changes after approval are not Sharpe Prints technical errors. Changes requested after approval may require a quoted correction fee, which must be approved before additional work begins. Approval of a project stage does not create a right to a refund for that approved work.
4. Shipping within Canada
- C$11 standard shipping for orders of C$75 or less.
- Free standard shipping Canada-wide for orders over C$75.
The shipping threshold uses your order subtotal after discounts and before any taxes or shipping. Production time and carrier delivery time are separate. Your selected production option and confirmed project schedule determine when work is ready to ship; a rush production option does not promise same-day carrier delivery.
For delivery outside Canada, or a deadline that requires special arrangements, contact us for confirmation and a quote before ordering.
5. Location & pickup arrangements
Our location is 3255 Lawrence Ave E, Scarborough, ON M1H 3A3. It is not yet open for walk-ins. The grand opening is estimated for October 2026. Please contact us before arranging any pickup or rush collection. Service hours are Monday–Saturday, 10:00 AM–7:00 PM Eastern Time.
6. Corrections, damaged items & refunds
Projects and approved project stages are generally non-refundable. Custom items cannot be returned or refunded for a change of mind, missed corrections, approved content or other reasons unrelated to an eligible technical or service error.
Inspect your delivery promptly. Report damage, incorrect printing or an alleged technical/service error within 1–3 business days after delivery to info@sharpeprints.com. Include your order number, original receipt or acceptable proof of purchase, a description of the issue and photographs where relevant.
Every concern, correction request and refund request must first be assessed by Sharpe Prints. A technical error is a production or execution error attributable to Sharpe Prints that causes delivered work to differ materially from the approved proof, specification or order.
If an eligible error is confirmed, Sharpe Prints may provide an appropriate correction, replacement, reprint, account adjustment or refund based on the circumstances. Refunds are not automatic. An approved refund may take up to 10 business days to be returned to the original payment method. Contact us for assessment and instructions before returning an item.
If you need to change or cancel a project, contact us promptly so we can review its current stage and the work already approved or completed.
7. Project communication & privacy
We use your order and project information to prepare quotes, arrange consultations, obtain approvals, fulfil orders and provide support. Newsletter subscription is optional and separate from project communication. Read our Privacy Policy for details.
