Frequently Asked Questions
Practical answers about printing, artwork, custom projects and working with Sharpe Prints & Business Solutions.
What can Sharpe Prints help me create?
We offer business cards, flyers, brochures, postcards, stationery, posters, event programs and booklets, together with design assistance, publishing support and business solutions. Browse products or request a custom quote for something more specific.
How do I request a custom quote?
Complete our custom quote form with your contact details, product or service, quantity, dimensions, finish and project description. You may attach a reference file up to 10 MB. After submitting, you can choose a 30-minute phone or Zoom consultation.
Can you help if I do not have print-ready artwork?
Yes. Selected products offer options ranging from minor text changes to a complete design. Tell us what you already have and what you need. Design work and upgrades are priced according to the selected service or your written quote.
What artwork should I upload?
Follow the instructions on your chosen product. Print product uploads generally request PDF or PNG at 300 DPI, with 0.125 inch bleed on every edge. Finished dimensions and safe margins vary by product. Product uploads and quote-form uploads have different file-size limits; use the limit shown beside the upload field. Contact us if your file is too large.
Will you review my artwork before printing?
We review submitted artwork and communicate about file or production issues before printing. Please check spelling, names, dates, layout and other content carefully, and respond to any proof or approval request before production.
Do I need permission to submit artwork or written content?
Yes. Submit only information and materials you own or are authorized to provide. The quote form asks you to acknowledge submission authorization and consent to communication about your project. Newsletter signup is a separate optional choice.
How long does printing take?
Turnaround depends on the product, quantity, finishing, artwork readiness and production schedule. Some products list standard production of 2–3 business days and rush options. Ask us to confirm availability and timing for your project, especially for a fixed event date. Production time and shipping time are separate.
Is the Scarborough location open for walk-ins?
Not yet. Our location at 3255 Lawrence Ave E, Scarborough, Ontario is preparing to open, with a grand opening estimated for October 2026. Please contact us by phone or email in the meantime. Arrange any pickup directly with our team rather than arriving without confirmation.
What are your service hours?
Our service hours are Monday–Saturday, 10:00 AM–7:00 PM Eastern Time. Phone and Zoom consultations are available Monday–Friday, 10:00 AM–5:00 PM Eastern Time. Each consultation lasts 30 minutes; the last appointment begins at 4:30 PM.
How do I book, reschedule or cancel a consultation?
Use our booking calendar to choose an available phone or Zoom appointment. Check the time zone shown in the calendar. Use the management links in your booking email to reschedule or cancel, or contact us for help.
Do you ship across Canada?
We serve customers across Canada. Delivery options, charges and timing depend on the order and destination. Our site advertises free standard Canadian shipping on qualifying orders over C$75; check the applicable offer details and confirm the arrangements for your order.
How can I get help with payment or an existing order?
Email info@sharpeprints.com or call (647) 390-4673. Include your order number and a short explanation. If checkout does not offer a payment method, contact us for assistance. Do not send card details by email or through an inquiry form.
Can I change or cancel an order?
Contact us as soon as possible with your order number and requested change. We will check the production stage and explain what is possible, including any effect on timing or cost. Changes may not be possible once custom production has started.
What if my order arrives damaged or appears incorrect?
Contact us with your order number, a description of the issue and clear photos of the product and packaging. Keep the packaging while we review the issue. Our team will explain the next steps for your particular order.
How do publishing, Growth Systems and Memberships work?
These services have their own scope, deliverables and onboarding requirements. Review the relevant product page, then submit an inquiry or book a consultation so we can confirm the right service and next steps. A print-product order is separate from a publishing or ongoing membership agreement.
How do I join or leave the newsletter?
Use the email signup form at the bottom of the website. You can also choose the optional newsletter checkbox when registering or requesting a quote. Newsletter signup is voluntary; you can unsubscribe through the link in a marketing email. Read our Privacy Policy.
Still have a question?
Contact our team or request a custom quote. We will help you choose the next step.
Shipping, corrections & returns
Standard shipping is C$11 for orders of C$75 or less and free Canada-wide for orders over C$75 after discounts and before taxes.
All print items are proofed before printing. Approved custom work is generally non-refundable. Report damage or an alleged printing or service error within 1–3 business days after delivery, with proof of purchase. Sharpe Prints assesses each claim before offering an appropriate remedy.
